Order, Delivery, Return & Exchange – Terms & Conditions

1.⁠ ⁠Order Processing Time

All orders received before the 3:00 PM cut-off time are processed within 24 hours.

Orders placed after 3:00 PM will be processed on the next business day.

Order turnaround time: 3 days, which includes:

24 hours processing

48 hours delivery time

Weekends (Sundays) are excluded from the turnaround time.

2.⁠ ⁠Delivery Terms

Standard delivery time is 48 hours from the time the order is processed.

Two (2) delivery attempts are provided free of charge.

Additional delivery attempts (after the first two) will incur standard delivery charges.

If delivery is unsuccessful after multiple attempts, the order may be returned to our warehouse.

3.⁠ ⁠Return Policy

Return turnaround time: 3–4 days from the date of collection back to our warehouse.

Items will not be collected if:

They are unpacked

They are not in their original MWM brand packaging

Tags, labels, or seals are missing

Returned items must be unused, unworn, and in resellable condition.

4.⁠ ⁠Exchange Policy

Exchange requests require:

3–4 days for item collection and return to the warehouse

4 additional days for dispatching the replacement

Total exchange turnaround time: 7 days (excluding weekends).